If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email on contact@sayoneyes.com (with the word “Cancel” present in the subject line).

If your order has already left our warehouse and you decide to cancel, we will refund your order in full excluding any postage and packing you may have been charged up to a maximum of our Standard USA Delivery charge. Please ensure you inform us of your intent to cancel within 2 days of receiving your order. We will refund to the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 7 days. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.

Any items that are returned must be done so in their original packaging and must be sent to us in fine condition. If not, we reserve the right to not issue a refund.

For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping (or show any signs of having been used) unless they are faulty.

Postage is not refundable.