FREQUENTLY ASKED QUESTIONS
If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email on email@example.com (with the word “Cancel” present in the subject line).
If your order has already left our warehouse and you decide to cancel, we will refund your order in full excluding any postage and packing you may have been charged up to a maximum of our Standard USA Delivery charge. Please ensure you inform us of your intent to cancel within 2 days of receiving your order. We will refund to the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 7 days. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.
Any items that are returned must be done so in their original packaging and must be sent to us in fine condition. If not, we reserve the right to not issue a refund.
For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping (or show any signs of having been used) unless they are faulty.
Postage is not refundable.
It sure is. We’re 100% biodegradable and sustainable. Plus, we’re Leaping Bunny certified.
You can use Visa, Mastercard, AMEX, Paypal, Stripe, Skrill, Payoneer and many other payments systems, as well as bank payment, card payment, Android Pay, Apple Pay, Samsung Pay, Amazon Pay.
Yes, we offer wholesale purchasing options. For details and further information, please contact us through the contact form on our website or the provided email address. We will respond promptly and provide you with all the necessary details to initiate a wholesale order.
We are pleased to offer shipping within the United States through our trusted partner, Amazon. When you place an order with us, your items will be processed and shipped by Amazon’s reliable shipping services. Rest assured that your package will be handled with care and delivered to your doorstep in a timely manner. Enjoy the convenience of seamless shipping and delivery when you shop with us.